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We strive to deliver outstanding products, services, and experiences
at every touch-point and
guest interaction. We value your business and, most importantly, your
loyalty. We recognize that privacy is an important issue. This Internet
Privacy Policy demonstrates our commitment to assuring a strong
and meaningful customer relationship, and addresses questions about
the type of personal information we collect on our websites, the third
parties with whom we might share such information, and how you can
review or change the personal information you provide to us when
creating "profiles" on our websites.
On our websites we collect information that you voluntarily provide in order for us to provide services and products, process reservations and other transactions you request, and provide customer service. We may also use the personal information we collect for other business purposes such as to better understand customer needs, enhance relationships, make appropriate offers, or facilitate third party offers we feel will be of interest to you. More detail about the personal information we collect and the collection of information through web technologies such as "cookies," is described below in the section called "Categories of Information We Collect." More information about the third parties with whom we may share your personal information is described below in the section called "Sharing Personal Information Collected on our Websites." Additional information about the terms of use of our websites is available in our Site Usage Agreement. This Internet Privacy Policy applies only to the personal information that is collected on those public websites where we post this policy (i.e. not information collected elsewhere). Categories of Information We Collect...Making Reservations: When you make a reservation or purchase a vacation package we will request your name and address information along with other information to assist with your reservation and stay such as credit card number, date of arrival/departure, member number, frequent flyer or partner program affiliation, and room preferences.Hotel, Airline and Rental Car Packages: By selecting a package, you may conveniently book airfare and rental cars along with your stay. If you choose to do so, we will collect the information described above in connection with the reservation, as well as the names of the other travelers, their frequent flyer numbers, the age of the driver of the rental car, and the three-digit code that appears on the back of your credit card. The packager, air, car and other service providers are third parties that have separate privacy practices. Requests for Information When you request additional information related to our services or properties, we will request your name and contact information such as street address, phone number, and email address. Sweepstakes and Contests On occasion, we conduct sweepstakes and contests that offer the opportunity to win prizes. Each sweepstakes has its own terms and conditions. Some sweepstakes require you to choose to enter and for others you will be entered automatically if certain elements described in the sweepstakes terms and conditions are met (e.g., making a reservation with a certain credit card). As part of entering a sweepstakes, certain personally identifiable information such as name and email address may be required. Planning Meetings and Events If you are interested in obtaining more information about meeting and event planning, we may request your name and contact information such as street address, phone number, and email address. You may also create a profile to allow you to submit all of your group or meeting requests and receive a fast and consolidated response, including rate and availability information. Your profile will be automatically saved and accessible by using a self-selected password. Your meeting and event specifications can be saved, copied, modified, or printed for future use. If you create a profile, we may request more information about your organization, such as organization name, annual budget for events, number of events you sponsor per year, date of event, number of guests, and number of guest rooms required. You may access and review the information you provided to us at the time of registration by clicking on "my profile" and entering your user name and password. Contacting Us by Email with Questions or Comments When you send us an email from one of our sites, we may retain information such as the content, your email address, our response, and the text of any follow-up questions you may have. We may use this information, for example, to measure how effectively we address customer concerns online, to personalize your experience, and to continuously improve our service to you. Electronic Postcards and Forwarding to Friends From time to time our websites may offer a feature that allows you to send an electronic postcard or otherwise share a message with a friend. If you choose to do so, we will ask you for your name and email address, and the recipient's name and email address, along with the text of any message you choose to include. Online Surveys Occasionally, we may conduct online surveys to better understand the effectiveness of our websites. Your participation in these surveys is voluntary. Information collected by us when you participate in a survey may include name, street address and email address. Employment If you choose to apply for employment online, you will be required to provide your name, street address, telephone number, email address and the name of the college you attended. You will also be asked to provide the schedule you are available to work, your Social Security Number, your desired rate of pay, whether you can submit proof of legal right to work in the U.S., whether you are of a legal age to serve alcoholic beverages in the applicable state; and whether you are eligible to receive any permits or licenses required by law. You will also have the opportunity to attach your resume into our electronic form. You will be asked to provide your email address if you choose to be notified of future openings. Franchise Information If you are interested in obtaining more information about franchise opportunities, we may collect your name and contact information such as street address, phone number, and email address; information about your specific interest such as brand, type of ownership, etc.; and information about your property type such as current ownership, size of parcel, location of parcel, number of rooms, height limitation, and time frame for planning or acquiring. Collection of Information Through Web Technologies...We may automatically track and collect your IP address, domain server, the type of computer and type of web browser you are using and use "cookies" to (i) customize content specific to your interests, (ii) ensure that you do not see the same advertisement repeatedly, and (iii) store your password so you do not have to re-enter it each time you use the sites. Some of the websites operated on our behalf are hosted and managed by other companies who may track and collect this information.What are Cookies?
Keep in mind that your choice to accept or deny a cookie is different from your choice to accept/deny email messages. Sharing Personal Information Collected on our Websites...We may share personal information among our Companies, owners and operators of our franchised and managed hotels. We may also share information with select third parties who offer goods or services we think may be of interest to you. From time to time we may partner with other companies to provide co-sponsored or co-branded promotions, products and services and may share your information with our co-sponsor. For example, we may co-sponsor some sweepstakes or contests on our site with other companies or we may provide prizes for sweepstakes and contests sponsored by other companies. If you enter one of these sweepstakes or contests, we may share your information with our co-sponsor or the third party sponsor. When you use a credit card to purchase goods or services, we may share your information with the credit card company. Use of shared information is subject to third parties' policies.We rely on service providers to help us deliver products and services, such as administering the frequent guest programs, offering products and services, providing services in connection with our websites including airline and rental car packages, communicating news and delivering promotional materials via email and direct mail, processing credit card transactions, and administering sweepstakes and surveys. During the course of our business, we may also share aggregated demographic and statistical information that is not personally identifiable. Business Transfers In the event that this company merges with or is acquired by another legal entity, the personal information collected by our company may be transferred to that other legal entity as an asset. Legal Requirements Our company will disclose personally identifiable information without your permission when we believe in good faith that such disclosure is required by law, or is necessary or desirable to investigate or protect against harmful activities to guests, visitors, employees, or others, or to property (including this site). Third Party Websites... We do not control and shall not be responsible for the collection of personal information by third party websites, including websites owned or controlled by franchises, third party owners or managers of hotel properties, hotel room distributors, or websites not controlled or authorized by our company. Third party websites that are accessed through links on our websites have separate privacy practices. We have no responsibility or liability for the practices and policies implemented by third parties on their websites. Third party websites may have received permission from our company to use logos or trademarks but will not offer a link to this Internet Privacy Policy. You may contact them directly to ask questions about their privacy practices and policies. If you enter or choose to leave our websites (including those of our advertisers, content providers, vendors, independent hotels, affiliates and partners), your visits to those sites are not covered by this Internet Privacy Policy. Internet Privacy Policy Changes... In the future, we may make changes to this Internet Privacy Policy. The revised Internet Privacy Policy will be displayed via a link on this website so that you will know what types of information we gather and the categories of third parties with whom we may share the information. Effective Date... This Internet Privacy Policy is effective as of July 1, 2004. Special Notification for California Residents...Individual customers who reside in California and have provided their personal information to the our company may request information about our disclosures of certain categories of personal information to third parties for their direct marketing purposes. Such requests must be submitted to us at the following address: Carnel Valley Ranch, One Old Ranch Road, Carmel, CA 93923. Within thirty days of receiving such a request, we will provide a list of the categories of personal information disclosed to third parties for third-party direct marketing purposes during the immediately preceding calendar year, along with the names and addresses of these third parties. This request may be made no more than once per calendar year. We reserve our right not to respond to requests submitted other than to the address specified in this paragraph. |
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